Get a full refund if your item can't be delivered, arrives damaged, or isn't as described. You may be asked to send the item back before your refund can be issued.
Easily get help in the rare case that something goes wrong when shopping from a small business.
Select the item(s) you would like to return on “Your orders” page and click the “Return/other help” button. Please share your reason for return to help us serve you better next time! Select the return method and click “Submit”.
Click “Print” to print the label and tape the return label on the outside of your return package. Simply mail out the package at your nearest USPS, UPS.
You have the option to select ONE free return of one or multiple returnable items for EVERY order! The return window for most items is 90 days from the date of purchase.
If your order is eligible for Nnaya Purchase Protection Program, you’ll be refunded for your item(s). You may choose to receive the refund to your Nnaya credit or your original payment method. You will receive a confirmation when the refund is done.