Terms and Conditions
Last updated: March 2026
Welcome to Nnaya. These Terms and Conditions govern your use of our website, https://nnaya.com, and any purchases made through the website. By accessing or using this website, placing an order, or interacting with our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, you should not use this website or purchase products from it.
These Terms apply to all visitors, users, and customers who access or use the website. Additional policies referenced within these Terms, including our Privacy Policy and Refunds and Returns Policy, form part of this agreement.
1. Company Information
This website is operated by Nnaya. Throughout the site, the terms “we,” “us,” and “our” refer to Nnaya. By using our website and services, you agree to the terms outlined in this document.
If you have any questions regarding these Terms and Conditions, you may contact us at:
support@nnaya.com
info@nnaya.com
https://nnaya.com/contact/
Additional information about how we collect and use personal data is available in our Privacy Policy: https://nnaya.com/privacy-policy/
2. Acceptance of Terms
By accessing this website, browsing its pages, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.
If you do not agree to these Terms, you must discontinue use of the website immediately.
3. Eligibility to Use the Website
To make purchases through our website, you must be at least 18 years old or have permission from a legal guardian. By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.
We reserve the right to refuse service, terminate accounts, or cancel orders if we believe these conditions are not met.
4. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the site.
You must not use the website to:
• Engage in fraudulent or unlawful activity
• Attempt to gain unauthorized access to our systems
• Distribute harmful software, malware, or malicious code
• Interfere with the security or operation of the website
• Misuse the website in a way that could damage the reputation of the company
We reserve the right to restrict or terminate access to any user who violates these rules.
5. Product Information
We aim to provide accurate descriptions, images, and pricing information for all products displayed on our website. However, we cannot guarantee that all information will always be completely accurate, current, or error-free.
Product images are for illustrative purposes only and may differ slightly from the actual item received due to variations in manufacturing, lighting, or screen display.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
6. Pricing and Availability
All prices displayed on the website are subject to change without notice. Prices may vary depending on promotions, supplier adjustments, or currency fluctuations.
We reserve the right to modify or discontinue products without prior notice. Product availability may change at any time.
If a pricing error occurs on the website, we reserve the right to cancel or refuse any order placed for the incorrectly priced product.
7. Orders and Acceptance
When you place an order on Nnaya.com, you are making an offer to purchase a product. After placing an order, you will receive an email confirmation acknowledging that your order has been received.
This confirmation does not constitute acceptance of the order. Acceptance occurs when the order has been processed and prepared for shipment.
We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases involving suspected fraud, incorrect pricing, or product availability issues.
8. Payment
All payments must be completed at the time of purchase through the payment methods available at checkout.
By submitting payment information, you represent and warrant that you are authorized to use the payment method provided.
All transactions are processed through secure payment gateways using encryption technology to protect customer data.
We do not store full payment card details on our servers.
9. Shipping and Delivery
Orders are shipped to the address provided at checkout. Customers are responsible for ensuring that their shipping information is accurate and complete.
Delivery times vary depending on destination, product availability, customs procedures, and courier operations. Estimated delivery times provided on the website are guidelines and are not guaranteed.
We are not responsible for delivery delays caused by customs inspections, postal disruptions, weather conditions, or other circumstances beyond our control.
10. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
These charges are determined by local authorities and are the responsibility of the customer. Nnaya is not responsible for these charges.
Customers should check their local import regulations before placing an order.
11. Returns and Refunds
Our Refunds and Returns Policy explains the procedures for requesting returns, replacements, and refunds.
By placing an order, you agree to the conditions described in our Refunds and Returns Policy. You may review this policy on our website for full details regarding eligibility, timeframes, and procedures.
12. Intellectual Property
All content on this website, including text, graphics, images, logos, icons, design elements, and software, is the property of Nnaya or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or exploit any content from this website without prior written permission from Nnaya.
Unauthorized use of website content may result in legal action.
13. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.
You agree to accept responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or are used for fraudulent activity.
14. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Nnaya.
We are not responsible for the content, policies, or practices of third-party websites. Accessing these websites is done at your own risk.
15. Limitation of Liability
To the fullest extent permitted by law, Nnaya shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
This includes but is not limited to loss of profits, loss of data, business interruption, or other commercial damages or losses.
Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.
16. Disclaimer of Warranties
The website and all products and services provided through it are offered on an “as is” and “as available” basis.
We make no warranties or guarantees regarding the availability, reliability, or accuracy of the website or the products sold through it.
17. Indemnification
You agree to indemnify and hold harmless Nnaya, its owners, affiliates, employees, and partners from any claims, damages, liabilities, or expenses arising from your use of the website or violation of these Terms and Conditions.
18. Privacy
Your privacy is important to us. Information about how we collect, use, and protect your personal data can be found in our Privacy Policy:
https://nnaya.com/privacy-policy/
By using this website, you consent to the practices described in that policy.
19. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with applicable laws. Any disputes arising from the use of this website or purchases made through it will be handled under the appropriate legal jurisdiction.
20. Changes to These Terms
We reserve the right to update, modify, or replace these Terms and Conditions at any time. Any changes will take effect immediately upon being posted on this page.
It is the responsibility of users to review these Terms periodically to remain informed of any updates.
21. Contact Information
If you have questions regarding these Terms and Conditions, please contact us using the information below:
Customer Support: support@nnaya.com
General Inquiries: info@nnaya.com
Contact Page: https://nnaya.com/contact/
Thank you for visiting and shopping with Nnaya.
